Return & Exchange Policy
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment except cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the return label provided to ensure proper return address and credit information and ship the item prepaid and insured to:
200 2nd Avenue South #242
St. Petersburg, Fl 33701
Please allow 2-3 weeks for the processing of your return.
Credit Card Use
- American Express
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.
Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.
Gift Card Terms and Conditions
The RockShop gift card is available at RockShop stores in any amount from $100 to $10,000. Gift Cards are available for purchase online in pre-set denominations. Gift cards may be redeemed only at RockShop stores or online for purchases within the U.S. Not redeemable for cash or credit except where required by law. For questions, card balance, or to locate a RockShop store, call 1 (727)914-8837. RockShop is not responsible for lost or stolen gift cards.
Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items.Gift cards will be shipped and will require a signature upon delivery.
Sales tax is automatically applied to your RockShop order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.
Order Status & History
Order Updates: We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering. * Excluding items shipped from vendor.
You may request information via email, online, or by calling 1 (727)914-8837. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.
You may cancel any RockShop order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. CUSTOMERS, please call 1 (727)914-8837 to determine order status; to cancel it, please have your order number ready.
Last updated on 02/01/2014